Degraded Network Performance

Resolved

Operational

Started 23 days agoLasted about 1 hour

Affected

Data Centers

DFW1 - Dallas, TX

Internal Systems

Virtual Private Servers

Dedicated Servers

Colocation Services

Updates

Resolved
May 13, 2025 at 4:03 AM
Resolved
May 13, 2025 at 4:03 AM
It appears that our routing has gone back to normal. Please report any residual issues to support.
Monitoring
May 13, 2025 at 3:52 AM
Monitoring
May 13, 2025 at 3:52 AM
It appears most routes are coming back online for most customers, we are still monitoring on our end.
Update
May 13, 2025 at 3:46 AM
Update
May 13, 2025 at 3:46 AM
NeoProtect has identified this to be a widespread US issue, they are still working on investigation/fix.

https://neoprotect.statuspage.io/incidents/hh0ccbmj4hsn
Identified
May 13, 2025 at 3:01 AM
Identified
May 13, 2025 at 3:01 AM
We have identified a routing issue that is affecting some clients across our network in the US. This appears intermittent and spread out.
On-call upstream engineers have been made aware of the issue, and are working on a resolution.
If you are experiencing any issues, please open a ticket so we can log and report.

Elcro Digital Services, LLC. - Degraded Network Performance – Incident details